Troubleshooting

When an app shows an error, the code under the message is the quickest way in. Error Codes lists every code with its likely cause and what to do.

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Where Else to Look

Several pages end with a troubleshooting table for their own area:

• Remote Access covers proxies, private networks and the television clients’ headers.
• NFS Media Storage covers a media share that stops answering.
• Hardware Acceleration covers a GPU that isn’t being used.
• Getting a License covers a trial or purchase that doesn’t go through.

When a title transcodes and you expected it not to, Playback Reasons explains why.

An admin can see what went wrong on each device on the Client Errors page, and what the server did on the Logs and Activity Logs pages.